You have probably heard of agile methods. Some perceive it as yet another fashionable methodology, hardly compatible with their context. Especially in the context of a fixed price contract. What exactly is the agile approach? How does it apply in practice?

The objective of this course is to provide an understanding of the principles and values of Agility, as described by the agile manifesto. The course presents an introduction to agile methods in project management. These have been specially designed in response to the particular problems of software development projects.

The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of business.

ITIL 4 expands the scope of the world's leading best practice framework for IT to incorporate many new ways of working, including Agile, LEAN, DevOps, and other innovative approaches. In this course you will learn the core aspects of the ITIL Framework and how to use it to improve the quality of services you deliver to your customers.