You have probably heard of agile methods. Some perceive it as yet another fashionable methodology, hardly compatible with their context. Especially in the context of a fixed price contract. What exactly is the agile approach? How does it apply in practice?
The objective of this course is to provide an understanding of the principles and values of Agility, as described by the agile manifesto. The course presents an introduction to agile methods in project management. These have been specially designed in response to the particular problems of software development projects.
The Information Technology Infrastructure Library (ITIL) comprises comprehensive guidelines for IT functions like IT service management (ITSM) and IT asset management (ITAM), aimed at harmonizing IT services with business requirements.
ITIL 4 broadens the horizon of the preeminent best practice framework in the IT domain, integrating various contemporary methodologies such as Agile, LEAN, DevOps, and other inventive approaches. Throughout this course, you'll grasp the fundamental components of the ITIL Framework and acquire skills to enhance the caliber of services provided to your clientele.